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Customer Ratings & Reviews for TFI Insurance & Benefits

191 Reviews | Leave a Review
Mark and Melinda and of course there staff are great to work with! We have been clients for several years. They treat you like friends not just another sale. I would highly recommend using them for any of your insurance needs.

The best customer service of all the service industries i deal with regularly. Quick, efficient and courteous service with awesome response time.

They have always been great to work with honest and helpful.

I have felt like it's easy to reach out and get responses from staff and that they're attentive to my needs.

I have had a good experience with each person I have spoke to. Any problems have been taken care of.

Easy, efficient, great!

Professional and prompt.

Great experience so far. Thank you! The team always gets us squared away and answers our questions.

It has been positive. I always get quick responses to any inquiries I might have. They are always polite and always informative.

Good group

I feel comfortable and appreciate company experience with all my questions

It has been good through the years. Thank you ! Never once did anyone make me feel like I was asking too much. Feel like people there like their job. Today that is sometimes hard to find.

TFI has served my business, and me, personally, for 18 years. I recommend TFI without reservation

Very positive experience

My experience with TFI has been just what I needed. It was personable without being intrusive, thorough without being bureaucratic

Great to work with

Mark and staff have assisted me a great deal over the years. I have been a customer of TFI for over 25 years now. The certificates of insurance and the additional insured policies are a nightmare for me, when requested by my clients. Mark does his best to make sure that the information is correct and informs me of any problems with certificates or coverages that may be requested. It is good to have TFI on "my team."

Always great!

Have had great service over the past thirty plus years. Keep up the great work

Great experience. I know we are in good hands.

Always helpful and very timely in getting our needs handled and questions answered


Overall experience very good

Karen has been wonderful to work w. She is very knowledgeable and always gets back w me promptly w the information I have requested. I feel confident that she is always getting me the best rate’s.


Great Company

My wife and I have experienced only helpfulness and care from Trevor and TFI. What I appreciate most is the information and incite given on each particular insurance. We have never been pressured, but are always guided to make informed decisions that are right for our family. We would recommend TFI without hesitation.

I have been with Mark & Melinda for at least 30 years. I'm very satisfied all the services.

Happy with services received

Anticipating our move to Michigan, I shopped for insurance. David was prompt and courteous in his communication with me, and he was able to offer me a package with much lower premiums than I was finding elsewhere. I suggested to my daughter and son-in-law that they contact David for a quote, and he was able to save them money as well.

Everyone that works there are very friendly, helpful, and knowledgable. I use them for all my insurance needs (business and personal ins.) and would recommend them to my friends and family.

Very satisfied 

Always helpful quick responses from TFI! We enjoy talking to Mark and Karen if we have a question. 

TFI customer service is simply put TERRIFIC. I would highly recommend TFI to everyone. So grateful that I found them.

Tfi has always been very Knowledgeable and willing to go the extra mile to help me with whatever situation that may occure. Very friendly and professional service.

TFI always provides fast, friendly, and helpful service. I have been with them for years and have never been disappointed!

Satisfied completely

Karen has been wonderful to work w. She is very knowledgeable and always gets back w me promptly w the information I have requested. I feel confident that she is always getting me the best rate’s.

We have been with TFI for many years. If we were not happy with the customer experience or services, we would look elsewhere. We have recommended TFI to other people.

Being able to speak with someone quickly when nessary means everything. 

TFI provides exceptional customer service, from your initial inquiry call to 10+ years later. TFI provides honest quotes and will thoroughly explain your policy to you, so you walk away feeling confident and clear as to what you are singing up for.

Very professional. Very prompt. 

Always very good customer service. Great people. And ready to find the best options for my situations. Glad to recommend.

Fantastic place to put your trust!

very helpful

I feel like family. Truly

They were very helpful

Good Job

We’ve been together happily for 30 plus years. Thanks 

Very pleased with how things were handled . Thank you all very much.


Everything so far has been very good. 

Great company to work with and excellent options when it comes to insurance. I have multiple policies with TFI and i won’t go anywhere else!

Trevor & Karen are amazing. Our whole family has insurance thru them now. Thank you for all your help when I need it. 

 I basically deal with them via email, which has been great! And a time or two that I did contact them directly, they were great then too!

I am very happy Tfi Insurance

It is always a wonderful experience anytime I need to reach out.

Everything is really good

Thanks for the great service

Great service

 I really like the relationship I have with my agent as well as the advice I have received when I have needed it. I have done a bad job of responding sometimes but Trevor makes sure to follow up and see how things are going.


Recommend to family and friends all the time. Best insurance co reps I have ever dealt with


It's been a positive experience working with you. I refer you constantly. It's great to call and recognize the voice of anyone there. I always have prompt responses to any questions I might have             

Appreciate the help I have gotten through the years at TFI

At this time I have no complaints with my service. 

Everything thing has always been handled very professionally. 

Great service

Trevor and his team are always looking out for my best interest.

Sometimes the call back can be lengthy

You are great

Our experience with TFI has exceeded our expectation in selecting the best insurance policies for our residence and vehicles.

TFI has always been helpful when I have needed their assistance. They are friendly and very quick to respond to my inquiries! 

My experience has been good. Trevor has done a good job of explaining my different policies and making sure I have the best coverage at a good price. Only opportunity for improvement would be quicker responses. Thanks!

It's a pleasure to work with this family-run business with generations of experience. Trustworthy, professional, responsive, and competitively priced. Highly recommend their services.             


I have recommended TFI and given your number. I have no complaints with the service rendered me. 

Easy to get in touch with you and prompt response

I have been treated fairly by my agent. She works very hard. 

Your customer service has been great. Everyone is very prompt.

I LOVE TFI- I recommend them to everyone I know- they are awesome-they do what they say they will do, they go above and beyond to help me out, and the customer service is incredible. I trust them with all my insurance needs because they work hard to find the right coverage for my family.

Very Happy!



Always attentive and understanding

I am very happy with your service keep up the good work.

Karen Hindt has been awesome to work with. She even found me a new policy for my 1997 Dodge Viper that saved me 200 dollars a year!!!

Very responsive, timely, and great customer service. 

TFI has always done right by me and my family. 

As a small business owner, father and husband it is so easy to do business with a small family owned company thats values are in sync with me and and companies values. The Tarpinian family and its associates carry all my coverage. Including all my business liability, Workmans comp., business vehicle and property, my home, my personal vehicles and my entire families life insurance. This was not all handed over at once but rather piece by piece earned over the last 10 yrs. I trust, respect and admire their company and the character of their family on which it was founded. Business with this company has been a no brainer based on their experience, knowledge, personality and eagerness to not sell but provide you with what you need. They follow up on my account without being prompted by me to ensure I have the best rates and coverage possible. Not just with the original carrier, but any. They care and thats is a rarity that has earned my loyalty time and time again.

Happy that you go up and beyond my basic expectations to make my experience more enjoyable.

Very good experience. 

Trevor is an understanding and knowledgeable agent. He wasn't pushy at all, and took a lot of time helping us plan better for the future. My wife and I purchased both life and disability insurance, and the process was incredibly straightforward, thanks to Trevor's work behind the scenes. I highly recommend TFI, especially if you're tired of pushy salesmen, because they're genuinely helping clients.

Very good. Excellent customer service

Very happy with Trevor’s fantastic service and hard work to get me the best DI policy possible

Very happy


Excellent. Was referred to TFI by a former co-worker and have been very happy for her recommendation. They are always ready to answer any question we might have and have been very friendly we we stop at the office.

Feel confident dealing with Melinda.

I have been extremely happy with my change in insurance carrier. For years I was with one of the most popular carriers and grew frustrated with my ever-increasing rates. I feel like TFI is actually an advocate working FOR me to get us the best rates. I save over a hundred dollars each month....

No problems so no complaints. 

I believe Karen has gone above and beyond to help me with my insurance needs during the past year, from making sure I had the proper coverage, also helping me make a payment so my coverage would not laps. Thank you Karen.

No problems. Very responsive

I have been a customer fro many years and have always had good service. 

Customer service has been exceptional. TFI genuinely cares for each client and caters to each clients individual needs.

All of you have been most kind and efficient to take care of my claim. Thank you so much! No improvement needed. 

excellent staff and service

Always been satisfied with the service you provided

Great company-caring and professional! 

The TFI Insurance Company has been a most trusted and helpful agency. They are always ready to help and give sound advice. 

very helpful with everything I ask about 

Love working with TFI. 

I have no issues with TFI

I am very happy with my experience. I find TFI to be thorough, honest and caring. As a customer, you can expect to receive the best they can offer with high integrity explained simply and openly.

No complaints here!

The staff at TFI always has the best interest of the client in mind when recommending a particular plan. 

Best insurance company I've ever had in 48 years.

They make you feel like family, not just a paying customer. 


It's been very good

great customer service and honest about policies and details, they dont try to sell you add ons you need, they provide complete and personal service to each clients insurance needs            

absolutely awesome

Great company with knowledgeable staff. We have been very pleased with the competitive pricing and expert service as well.

TFI has always provided excellent customer service to us. We have recommended several of our family member's to TFI. Melinda and Mark are always available if and when you need them. Their family team is awesome, always willing to help when you're looking for better coverage, handling claims or trying to lower your insurance rates. We have never been disappointed with them working on our behalf. Thank you team TFI!

They have been a pleasure to work with every time I have contacted them. Very helpful.

Service is the highest quality.

So far so good :-) I have dealt with Melinda and she is very thorough very prominent follows up and checks in periodically.


Everyone has always been very considerate and helpful, answering questions that I've had from time to time. Thank you.

I have been with you for many years and have recommended you to many people who are also very satisfied.

You have always been there for us. Help to get us the best coverage.

Mark and his company are amazing. Kind, thoughtful, patient and thorough. Best insurance company we’ve ever worked with. 

I have been very satisfied with my experience with TFI. Overall, they are very friendly, responsive, and helpful. I like having someone I know, and that knows me handling my insurance products. There is only one time I can think of when the followup was less than expected, and to be fair, it was on a product that you don't even work with. I have referred a friend, who I believe is still a customer.

Excellent customer service! They make you feel completely comfortable and secure in the knowledge that they’re looking out for you!

Excellent family business who has been supportive, honest, and competitive. 


All my dealings have been wonderful

It has been good for years. 

I've been very happy! TFI is the best Agency I have every used. Thank you for asking! 

Experience has been good. Trevor has assembled a solid portfolio for my family.

You all have provided years of great service. You have stood by your services and gone above and beyond to show your care for our family.

No complaints,keep up the good work.Thank you! 

I am very happy and satisfied with the care I receive from TFI. I don't feel like just a number to y'all.

I have been a TFI customer for many years and continue to be satisfied. I have not had many issues, although the ones I have had have been taken care of promptly. I appreciate this company.

Great Company!

I havent had 1 issue but I did recommend a few people to TFI and 2 of them said they never got a return phone call after they talked to someone there. Like I said Ive never had a problem and they have always called when they said they would

Outstanding, never a issue, if so resolved promptly, overall very satisfied. 

Excellent. Always prompt, knowledgeable, and very friendly.

wonderful to work with 

Good feedback and response when needed. 

Very good, TFI has been consistently a help in meeting our insurance needs. Maybe more follow-up or annual reviews would help increase the quality of the insurance coverage.             

Karen is very helpful! 

Everyone is very helpful and attentive to my needs!

TFI Insurance has been responsive to our needs as a small business. There have been times we have needed changes for certain clients or circumstances and TFI has always walked us through our options. Thank you    

Could not ask for better customer service. I’ve done business with many insurance agencies over 55 years and I find TFI to be tops! 

My calls and emails always get returned promptly, and I always receive a complete answer to my questions. 

Good service and advice. Thank you. 

My overall customer experience with Tarpinian Financial was tremendous.

I have known the Tarpinians and the people at this agency for years. They are best and always service my needs quickly and get back with me. Also, their new office staff is on top of everything. I highly recommend them to my friends and to everyone who needs a new insurance agent.

We have been very pleased with our experience with TFI. Not only have they done great research for us in our insurance needs, but also they have anticipated questions before asked...like “Can a less expensive yet equally serviceable insurance be found for our home?” Trevor and his staff are there to serve. We so appreciate that.

Very satisfied, I recommend to others frequently

Overall, office staff is wonderful, goes above and beyond.


Enthusiastic prompt response to my dumb questions always appreciated. 

Mark has been great expressing his concerns and helping me to resolve them. 

I feel we received very good customer service and value. I have already recommended your service to several friends.

Awesome customer care, Always taking care of me when I forget ;)

Very satisfied. You have always gone above and beyond. Thank you for all you do! 

Very positive. You are always available to answer our questions.

Very good!

Prompt and excellent

Am satisfied with the service and only had one situation that I needed your help with and It was resolved right away

TFI did a great job of helping me with new ATV coverage. 

Have zero complaints. Have nothing but positivity for the services provided.

Very happy with TFI

Always answer any questions

Very pleased

I'm very happy with the whole process of my claim. My adjuster was very nice and helpful.

Thanks for your great service!

Very helpful!

This company is fantastic. I couldn't have asked for a better experience

Excellent service from the very nice man that helped me.

Our experience has been very positive. We were with a well known company for over 30 years only to find out we had no flood coverage when we needed it in August of 2014. We also found out our home and auto were not insured properly. Sadly it took an unfortunate event to make us do a little research. We are not only covered properly now but our premium is lower. Win Win all around. Also Great family business and wonderful to work with. We have referred a couple friends and they too are happy and were able to save on premiums.

Trevor was very helpful with answering all my questions regarding new flood insurance for me home.

I've been with TFI Insurance for years. Why? Because they're really looking out for my best interests and they take care of it all. The while team is professional and handle everything for me. They get the best rates, summarize their findings, and present their plan in an easy to understand way. TFI Insurance is, by far, the friendliest, most competent

I cannot say enough about this insurance co. Trevor worked tirelessly to save me LOTS of money. I really got tired of hearing my old agent tell me that's the way it is. And it is pretty pathetic when you actually think of parking a car because you can no longer afford the insurance for it and we are not talking full coverage. Just basic insurance. THANK YOU TREVOR & TARPINIAN FINANCIAL! I like it when I get money put back into my pocket!

I was very happy to deal with tfi.insurance.Trevor gave me the options to go with to find the best rates for my situation.customer service was awesome,if you are in need of insurance thus is the company to go with.thank you#

You guys are the greatest. To be honest there is not much I dislike more that insurance in general, to me it ranks with death  and taxes, but dealing with you and everyone at TFI is such a pleasure.

I love doing business with your agency. Efficiency and timeliness are high standards that are rarely displayed by other companies I deal with for our personal needs. I'd rate your agency as an 11 on a scale of 1-10.

TFI Insurance & Benefits received a rating of 4.9 out of 5 based on 191 reviews on IWantInsurance.com.


217 S Center Street | Northville, MI 48167 | (248) 347-3525


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